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Comments

The comments functionality enables adding, editing, and managing notes within individual cases. Comments serve for communication between team members and documenting important information related to case handling.

Comments Section​

Each case has a Comments section that contains:

  • Action column - buttons for editing and deleting comments
  • Date added - timestamp of comment creation
  • User - information about the comment author
  • Comment content - full content of the note

Comments section

Adding a New Comment​

To add a new comment to a case:

  1. Click the add button - use the floating button available in the browser corner

Adding comment

  1. Enter content - type the comment content in the text field

Entering content

  1. Save comment - confirm adding the comment

After adding, the comment will be displayed in the comments section.

Added comment

Displaying Comments​

Comments in the section are sorted chronologically - from oldest to newest. This allows easy tracking of communication history regarding the case.

Each comment contains:

  • Date and time of creation
  • Author's first and last name
  • Full comment content
  • Action buttons (if the user has appropriate permissions)

Editing and Deleting Comments​

Each comment added by the currently logged-in user can be modified:

  • Edit - allows changing the comment content
  • Delete - enables removing the comment from the system

Comment actions

Permissions

The action menu with edit and delete options is available only for comments created by the currently logged-in user.

Limitations​

  • Maximum comment length: 500 characters
  • Comments can be edited and deleted only by their authors
  • Comment change history is not stored after editing